Mor Furniture for Less Warehouse

NEVER GOING TO USE AGAIN OR RECOMMEND, ZERO PROFESSIONALISM AND TERRIBLE QUALITY OF PRODUCT. After dealing with a warranty issue that has yet to be addressed I am writing a negative review. I bought one of the top leather sofas and one backrest broke within the first month of owning it. Still under warranty and they promised me a new backrest in 3 months. After 3 months no back rest, was told the item was on back order and would be in soon. A month later no backrest, and I was informed the backrest was still on back order and I would be getting a new sofa instead. Fast forwards to today, the new sofa was suppose to arrive with the delivery driver. He showed up without a new sofa but new backrest(s) yes; two backrests and they weren't even the same ones for the sofa I purchased. I previously asked for a refund and was told its not possible because they get 1 year to fix the broken issue, so my sofa is going to be broke longer then its been working since I bought it. Trying to get a refund or going to court, well see how they proceed and I will update. I WILL NEVER RECOMMEND THIS COMPANY OR USE THEM AGAIN Update: the delivery driver showed up a week later with the correct item

Update: I purchased a bed from a different place, but I did go back into this location and I purchased 2 two other items and I had a much better experience. They have really great prices on furniture. As I of right now I don’t need anything else but perhaps in the future I will revisit this location. With that said I am changing my one star review to 4 stars. Came in here to purchase a bed. They seemed short staff so I waited patiently. The sales woman was very nice she was working with another customer and went to get someone to help me. He came out I asked him some questions and asked for for information on a couple of the beds. He was really nice. He said he’s be right back with the information. A few minutes passed and I noticed he was with some other customers he walked passed me and said he’d be right back with the information. I walked around for a while and he still hadn’t come back I then see him sitting down with the other customers when he hadn’t even finished helping me. I waited a few minutes more then decided to leave because I felt that it was rude of him to start helping someone else when he hadn’t even helped me. Went to a different location only to experience the absolute worst customer service I’ve ever experienced in my life. All I wanted was to purchase a new bed.